Making the arrangements for your loved one is the first step in saying goodbye. It can be a difficult, stressful and emotional time. At M Lucking & Sons, we do everything we can to help you feel comfortable and supported in a calm, no-pressure environment.
During our 2018 renovation, we redesigned our office to include a larger arrangements room, carefully created and decorated to feel more like a family living room than a formal office. When we are unable to visit you at home, you can come to us and still feel relaxed and at ease.
You will always be offered a hot drink and given as much time as you need to talk, reflect and make the important decisions ahead.
We also have a selection of ashes urns, memorial jewellery, coffin samples and other in-memory products available to view in person. Being able to see and feel these items often helps families make the choices that feel right for their loved one.
We will guide you through everything step by step and at your own pace, helping with the necessary paperwork and doing our very best to accommodate any personal wishes or requests.
When a loved one dies, one of the first questions we are often asked is, “When can we come and see them in the Chapel of Rest?” For many families, spending time with their loved one brings comfort, offering the closeness and intimacy of being with someone who has been taken from us, and the reassurance of seeing them peacefully at rest.
At M. Lucking & Sons, we have a purpose-built Chapel of Rest, located in a separate building and used for only one family at a time. The Chapel itself is a spacious room (approximately 9′ x 15′), allowing families to gather together if they wish. Soft classical music plays quietly in the background, creating a calm and peaceful atmosphere without being intrusive. At one end of the Chapel there is an altar where photographs or small personal items can be placed if desired.
We operate an appointment system so that we can give each family our full attention and privacy. This also helps us avoid situations where families may arrive while we are leaving the premises with a funeral. Appointments are arranged to allow as much time as needed, ensuring that families are never rushed during such an important and personal moment.
