TERMS OF BUSINESS

Disclosure of Interest

1: M. Lucking & Sons Ltd is jointly owned by Mrs Christine Gowing and Mrs Jennifer Mouser

2: Company Registration Number: 12130100

3: The company does not have any business or material financial interest in a price comparison website

4: a:      There has been no material charitable donation to a third party

    b:     There has been no charitable contribution or payment of gratuity to a third party

    c:      There has been no material form of payment to a third party that does not relate to a cost incurred or a service provided by the third party on behalf of M. Lucking & Sons Ltd

Terms & Conditions

Professional Services

These include all arrangements in connection with the funeral, assistance and advice in matters relating to the funeral, attendance, services of staff, attending to all documentation, care of the deceased and use of the Chapel of Rest, provision of motor hearse, limousine, coffin of choice and funeral director.

Payment of Account

M. Lucking & Sons ltd operates a pricing policy in compliance with the Code of Practise of the Society of Allied and Independent Funeral Directors. Our price list provides clients with a full detailed explanation of our charges as required by the Code. In addition to our charges, disbursements must be paid to Doctors, Minister of Religion, Cemetery of Cremation fees and such like.

When the funeral arrangements are completed, you will be given a written estimate of all the charges incurred by the service you have requested. If able, a deposit is preferred but not mandatory. We ask for this estimate to be signed as consent that you accept the charges and will be liable for payment of the account when submitted. This is usually 7 days after the funeral after which you have 30 days to either pay in full or inform us if you need an extension on this time or if probate is being obtained. If wished, the account may be forwarded to your solicitor.

 

Please note all accounts beyond our credit terms will be passed to our debt collection agency, Sinclair Goldberg Price ltd. All accounts, without exception, will be subject to a surcharge of 15% plus VAT to cover our costs in recovery. These accounts will also be subject to any legal costs incurred in obtaining settlement. If, because of your circumstances, you have to make a claim for assistance from the department of work and pensions, please note that stringent rules apply as to the amount of help available. Please talk to us in confidence, for guidance.

Right to Cancel (Arrangements made in client's home only)

You have the right to cancel the contract if you wish. This right can be exercised by sending or taking a cancellation notice to the funeral director at any time within the period of 14 days starting on the day of the arrangement. Where applicable, payment may be required to be made in respect of any services carried out or disbursements paid once the performance of the contract has begun and prior to the cancellation notice being received. If you wish to cancel the contract you must tell the funeral director, in writing, within 14 days. 

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